Last update: May 7st, 2018
CodeGravity s.r.o. (referred to as "we", "us", "ExtraWatch", "CodeGravity" or "Company") is a software development company. Our Company provides software download and support services for a fee, collectively called "subscriptions". All of our services are provided through the web site https://www.extrawatch.com, hereforth called "the Site" or "our site".
CodeGravity s.r.o. is a limited company registered in the Slovak Republic with the purpose of providing software and services related to it.
Acceptance of the software license By downloading and/or installing our software on any site you explicitly agree to the terms of its license, GNU General Public License version 3 or, at your choice, any later version published by the Free Software Foundation. A copy of the license is included with our software.
THE SERVICES ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE AVAILABILITY, QUALITY AND PERFORMANCE OF OUR SERVICES IS WITH YOU. SHOULD ANY OF OUR SERVICES PROVE INEFFICIENT OR UNSUITABLE, YOU ASSUME THE COST OF ALL NECESSARY ACTIONS TO RECTIFY THE ISSUE.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW CODEGRAVITY S.R.O., ITS OWNERS, STAFF, ASSOCIATES OR ANYONE AFFILIATED WITH ITS MAINTENANCE, OPERATION OR HOSTING BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF OUR PROGRAMS TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Should the applicable law hold CodeGravity s.r.o., its owners or any party affiliated with it liable for damages, the maximum amount of damages acknowledged shall be no higher than 5 Euros. Shall any dispute arise between CodeGravity s.r.o. and a third party, the only applicable jurisdiction is the Courts of Law of Slovak Republic.
If you do not agree with these Terms, you are not allowed to use our services. Moreover, any use of our services implies the unconditional and immediate acceptance of the aforementioned terms, waiving your legal rights to uphold them. Acting in violation of these Terms of Service immediately terminates the business relationship between you and CodeGravity s.r.o.
According to EU GDPR regulation and other applicable laws and regulations, you must be able to prove this consent given by user of your website.
You are responsible for modifications in a way that the end user shall not use our services when the consent has not been given by the user.
Age restriction The minimum age to use ExtraWatch services is 16 years old
5.2. Type of support services provided ExtraWatch staff might help users in cases when:
it is not possible to install and use extension
5.3. Type of support services which is not provided ExtraWatch staff reserves a right not to solve problems, which are related to:
installation and activation the extension on behalf of the customer
a software bug, which is does not block user from using the extension
resolving potential clashes with other extensions and their settings, versions of CMS / PHP / MySQL
answering request for potential software modifications
changes to templates / styles used by the customer
root cause lies in the server configuration
older versions of the CMS / PHP stack / our extension
Private Support Ticket
We do not provide any guarantee on answering requests sent via email or other communication channel.
6.1 Private Support Tickets When user submits support ticket, he should choose the correct category. Creating ticket in wrong category might make the process of solving the problem longer.
18.104.22.168. Licensing Support This has the highest priority and is solved on first place. Whenever user has some problem that he cannot login to customer download zone or other kind of problem related to payment and access to the latest version of the software.
22.214.171.124. Temporary Passwords We might ask users to create temporary admin access and FTP access in order to check the problem directly on their site. In that case user MUST use custom fields at the bottom of the ticket.
Users should NEVER paste passwords into the text of the ticket. After the ticket is solved and closed, user must change the password immediately. We reserve right not to take any responsibility if user did not change the password.
6.1.2. Software Defects Support If user finds software defect, he should submit a support ticket with short description about the problem and steps how it's possible to reproduce the problem.
We're trying to do our best to have software bug-free, but fixing some bugs might take some time. Sometimes it might be days or even weeks. We reserve right to fix found bugs according to our own time schedule
6.1.3. Public Support Forum Posts We do not answer public forum posts, private tickets have to be used instead.
Money back guarantee We offer 30 day money back guarantee for purchased subscriptions.
If CodeGravity s.r.o. believes on reasonable grounds that you are in violation of the laws of the Slovak Republic, or the European Union directives, we reserve the right to submit your personal information - including the content itself and any other relevant information about you - to the proper authorities, such as law enforcement, your ISP or school email / ISP.
CodeGravity s.r.o. reserves the right to terminate user accounts (free or paid subscribers) when the aforementioned fair use rules are violated. Furthermore, CodeGravity s.r.o. reserves the right to terminate user accounts if the user is posting unsolicited messages (spam), engaged in sites or services promoting the unauthorised distribution of proprietary or other distributed for-a-fee software (warez), directly promoting or linking to resources promoting indecent or unlawful actions, or in any other way trying to disrupt or diminish the quality of the services offered by this site. Account termination takes place without prior notice and is considered final.
Holders of terminated accounts, if they are paid subscribers, will not be refunded. CodeGravity s.r.o. reserves the right to terminate any further user accounts created by the holder of a terminated account, or any other person, business or organisation affiliated with or endorsed by the holder of a terminated account.