Questions and Answers

Struggling to find any help?

Simply open a private support ticket. No account needed !!!

Joomla, Wordpress, Magento and Prestashop installation videos

Check Installation videos

I bought the license and I want to download the software

Search for correct username using Forgot username section. Make sure you entered an email with which you purchased the license!
Login with this account and then click on your username and choose "My Purchases"

When I log in, "My purchases" is empty

You're probably logged in with different user account Open Forgot username section.
Enter email which you entered during the purchase process and find the correct username

I made a mistake when entering domain name to get the license key

To get the correct key, please open a support ticket and provide the correct domain name.
We're working on a way how to automate this process better

I want an Invoice

Authorized seller of this extension is Avangate, please find email from this seller and invoice they provided to you

Cannot install our extension?

Make sure that max upload size is in your php.ini set to at least 10MB. Details on creating info.php and changing PHP.ini

I see no visitors

1. Make sure you've seen Installation videos

2. Make sure Agent module is published and it's published on ALL pages, and in position where there's other module visible

I have no activation key

1. Login with username which was created for you when you purchased the license

2. Click on your login name and choose "My Purchases"

3. Click on "specify domain name"

4. Enter your domain name URL (without www or http://) !!!

5. You'll have an activation key for your domain

6. Type in this key into ExtraWatch activation screen

I have another problem...

1. Check our How To section

2. Check our our public support forum

3. Please submit either a public forum post or a private support ticket (no reg. required)

There are too many URL errors

Disable any SEF plugin

Other most common question and answers:

# Article Title
1 CSS stying on Magento is not applied and backend looks corrupted
2 ExtraWatch agent corrupted my wordpress theme
3 How to unpublish agent plugin in version 2.4beta if you can't get into administrator section
4 How to download the latest version? (Hot!)
5 Activation key when tested on "localhost" before deloying on live site (Hot!)
6 Unable to see stats, hangs on Loading... (Hot!)
7 No stats are being recorded (Hot!)
8 How to upgrade from FREE to PRO version? (Hot!)
9 I try to install component but its give Error "There was an error uploading this file to the server" (Hot!)
10 Cannot find XML setup in file (Hot!)
11 I'm getting a blank screen (Hot!)
12 Should I publish all three module (agent, users, visitors) ? (Hot!)
13 In which position should publish agent module? (Hot!)
14 Still no stats, even after I published the Agent module (Hot!)
15 Will it show if user name if I logged in? (Hot!)
16 How to update extension without loosing data? (Hot!)
17 I'm getting: JFolder::create: Could not create directory / Unable to create destination (Hot!)
18 ReferenceError: Can't find variable OpenMapUpdate / javascript popups in Live Stats (Hot!)
19 Can not login in order to download after purchase of PRO version (Hot!)
20 How to remove ExtraWatch manually? (Hot!)
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