Questions and Answers

Struggling to find any help?

Simply open a private support ticket. No account needed !!!

Joomla, Wordpress, Magento and Prestashop installation videos

  • Check Installation videos

  • I want to download latest version

  • Do you want to download latest version? Click here

  • I want an Invoice

  • Please submit an invoice request (Department: Invoice Request)

  • Cannot install our extension?

    Make sure that max upload size is in your php.ini set to at least 10MB. Details on creating info.php and changing PHP.ini

    I see no visitors

  • 1. Make sure you've seen Installation videos

  • 2. Make sure Agent module is published and it's published on ALL pages, and in position where there's other module visible

  • I have no activation key

  • 1. go to customer zone

  • 2. type in your paypal email of your purchase:

  • 3. Click on "pair domain" with my purchase

  • 4. Enter your domain name URL (without www or http://)

  • 5. You'll have an activation key for your domain

  • 6. Type in this key into ExtraWatch activation screen

  • I have another problem...

  • 1. Check our How To section

  • 2. Check our our public support forum

  • 3. Please submit either a public forum post or a private support ticket (no reg. required)

  • There are too many URL errors

    Disable any SEF plugin

    Other most common question and answers:

    # Article Title
    1 How to download the latest version? (Hot!)
    2 Activation key when tested on "localhost" before deloying on live site (Hot!)
    3 Unable to see stats, hangs on Loading... (Hot!)
    4 No stats are being recorded (Hot!)
    5 How to upgrade from FREE to PRO version? (Hot!)
    6 I try to install component but its give Error "There was an error uploading this file to the server" (Hot!)
    7 Cannot find XML setup in file (Hot!)
    8 I'm getting a blank screen (Hot!)
    9 Should I publish all three module (agent, users, visitors) ? (Hot!)
    10 In which position should publish agent module? (Hot!)
    11 Still no stats, even after I published the Agent module (Hot!)
    12 Will it show if user name if I logged in? (Hot!)
    13 How to update extension without loosing data? (Hot!)
    14 I'm getting: JFolder::create: Could not create directory / Unable to create destination (Hot!)
    15 ReferenceError: Can't find variable OpenMapUpdate / javascript popups in Live Stats (Hot!)
    16 Can not login in order to download after purchase of PRO version (Hot!)
    17 How to remove ExtraWatch manually? (Hot!)
    18 I'm getting 500 internal server error related to SQL (Hot!)
    19 Is ExtraWatch compatible with latest Joomla, Wordpress, Prestashop and Magento? (Hot!)
    20 I'm using sh404SEF or other URL rewriting plugin (Hot!)
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