Questions and Answers



  • Make sure you've seen Installation videos

  • Do you have any problem? First please browse our support forum. No account? Register

  • Need an invoice ? please submit an invoice request (Department: Invoice Request)

  • Not found an answer ? please submit either a public forum post or a private support ticket

  • Cannot install our extension?

    Make sure that max upload size is in your php.ini set to at least 10MB. Details on creating info.php and changing PHP.ini



    If this doesn't help, disable any SEF plugin




    Most common quesitons and answers:

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    # Article Title
    1 How to download the latest version? (Hot!)
    2 Activation key when tested on "localhost" before deloying on live site (Hot!)
    3 Unable to see stats, hangs on Loading... (Hot!)
    4 No stats are being recorded (Hot!)
    5 How to upgrade from FREE to PRO version? (Hot!)
    6 I try to install component but its give Error "There was an error uploading this file to the server" (Hot!)
    7 Cannot find XML setup in file (Hot!)
    8 I'm getting a blank screen (Hot!)
    9 Should I publish all three module (agent, users, visitors) ? (Hot!)
    10 In which position should publish agent module? (Hot!)
    11 Still no stats, even after I published the Agent module (Hot!)
    12 Will it show if user name if I logged in? (Hot!)
    13 How to update extension without loosing data? (Hot!)
    14 I'm getting: JFolder::create: Could not create directory / Unable to create destination (Hot!)
    15 ReferenceError: Can't find variable OpenMapUpdate / javascript popups in Live Stats (Hot!)
    16 Can not login in order to download after purchase of PRO version (Hot!)
    17 How to remove ExtraWatch manually? (Hot!)
    18 I'm getting 500 internal server error related to SQL (Hot!)
    19 Is ExtraWatch compatible with latest Joomla, Wordpress, Prestashop and Magento? (Hot!)
    20 I'm using sh404SEF or other URL rewriting plugin (Hot!)
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    More than 7,107 customers using ExtraWatch™ PRO. Try it now, its easy to use !
    Get ExtraWatch Full version
    Buy full version for only $19,99. Or Try free version.
    ★★★★★
    Awesome Extension
    twoanalytic
    2014-04-06
    Reviews: 1
    Thought I had an installation issue and their support was amazing! Purchase the Pro version...you won't regret it.

    Thanks for an excellent tool!
    ★★★★★
    Excellent
    Steve S
    2014-02-21
    Reviews: 3
    I've tried ExtraWatch in the free version first. After a few days, I was happy to get all the information I had hoped for. So I decided to get the Pro version. Now I have even more results, and it is an amazing value for the price. Thanks to everyone involved in the production.
    ★★★★★
    Excellent Product - A Must Have for Every Site
    dmaislin
    2014-02-04
    Reviews: 5
    I work in data analytics for a living and ExtraWatch Pro is a great tool for your website. This product works perfectly, and they provide quick support and response times. Great job!
    ★★★★★
    Great support and great extension !!!
    Gandul
    2013-11-13
    Reviews: 2
    Work perfectlly and support it's quick and userfull.

    I'm very happy with this component !!

    I recommend it 100%